Popular items may be restocked! You can sign up for restock notifications on the product page or follow us on social media for updates.

Absolutely! Each product page includes fabric type, care instructions and close-up images to help you get a good feel online. Prefer to see it in person? You’re always welcome to visit our store and experience the materials face to face!

Most of our styles fit true to size, but some may vary depending on the cut or fabric. Be sure to check our Size Guide and read customer reviews for extra tips. Still unsure? Feel free to reach out to our team, we’re happy to help with personalized size advice!

Follow us on Instagram or sign up for our newsletter, you’ll be the first to know about new arrivals and limited releases.

Each product page includes a Size Guide to help you find your best fit. We recommend measuring yourself and comparing it to the guide before checkout, it’s the easiest way to avoid the hassle of returns or exchanges later.

Simply browse our collections, add items to your cart, and proceed to checkout. You’ll receive a confirmation email once your order is placed.

We start processing orders immediately to get them to you as quickly as possible. After that, your order will have already been captured by our system and, unfortunately, can no longer be changed or cancelled.

Yes! Once your order is placed, you’ll get a confirmation email with all the details. Didn’t receive anything? Check your spam or promotions folder, or contact us for help.

Tip: Make sure to enter the correct email address at checkout — otherwise, you might miss important updates like order confirmations and tracking info.

You can reach our customer service team by emailing us at assist@wanzargroup.com or by calling us at 03-56144344. We’re happy to help with any questions, concerns, or order-related issues.

Our team is available Monday to Friday, from 9:00 AM to 6:00 PM (MYT), excluding public holidays. Emails sent outside of these hours will be responded to on the next business day. Your email will be entertain in 48 hour and up to 72 hours during festive season.

Standard shipping usually takes 3–5 business days, depending on your location. During festive seasons or peak sale periods, order processing may take a little longer due to high volume — please allow up to 7–9 days for dispatch.

Yes, we ship worldwide! Shipping fees and estimated delivery times are automatically calculated at checkout based on your location.

Once your order ships, you’ll receive a tracking number via email. You can use it to track your package in real-time.

We offer both domestic and international delivery services. For local orders within Malaysia, we deliver via Ninja Van and Pos Laju. For international orders, we use Redly Express. Shipping fees for both domestic and international deliveries are automatically calculated at checkout based on your location and order weight.

Domestic Delivery
Postage fees for domestic orders are as follows:

East Malaysia: RM 7.50
Sabah & Sarawak: RM 15.00

These rates apply for the first 1KG. Any additional weight will be charged according to the official Ninja Van or Pos Laju tariff rates. Final shipping costs will be calculated automatically at checkout.

We accept returns and exchanges within 7 days (for local orders) and 15 days (for international orders) from the date you received the item, subject to our stock availability as long as the item is unused, unwashed, and in its original packaging. Items must be in resaleable condition with tags still attached.

To request a return or exchange, simply contact our customer service team or email us at assist@wanzargroup.com. We’ll guide you through the process step by step to make it as smooth as possible.

Return shipping costs are not covered by us unless the item you received was faulty or incorrect. For exchanges, the shipping cost for the return will be borne by the customer. Please note that returns and exchanges can only be done once per order, so we recommend checking sizing carefully before confirming your request.

Once we receive and inspect your returned item, we’ll process your refund within 5–7 business days. Refunds will be issued to your original payment method.

No, sale and promotional items are final sale and cannot be returned or exchanged unless they arrive damaged or incorrect. Additionally, accessories including jewellery, bags, scarves, and hair accessories are also final sale and cannot be returned or exchanged.

No, we do not accept returns & refunds once a purchase is made, unless the item received is faulty or incorrect. Please ensure you check product details, sizing, and terms before completing your purchase. For any concerns, feel free to reach out to us at assist@wanzargroup.com before ordering.

Unfortunately, we do not offer exchanges for different designs. We only accept exchanges for the same design, subject to stock availability.

You may contact us via email at assist@wanzargroup.com or call us at 03-56144344. Kindly include a photo or video of the defective area along with your Order ID for our reference.